The personal injury settlement process can be pretty frustrating for many reasons. First and foremost is the fact that insurance companies’ interests do not align with yours. They are in the business of making money, and a lot of it. Fair payouts for personal injury claims are inconsistent with this mission.
Understand that the insurance adjuster is not your friend. In fact, it is rarely in your best interests to talk to the adjuster at all. Despite the seemingly friendliness, these recorded statements with the adjuster will be used against you if at all possible.
The only way to get them to take you seriously is to get an experienced personal injury attorney on your side. To them, claims are handled in assembly line manner, they are all the same. It is important to let them know that your case is unique, it matters, and you will not be pushed around.